Refund & cancellation policy

Last updated: 17 Sep 2026

Appointments are between the customer and the business. Dibs provides the booking platform; refunds follow the business’s cancellation policy and the payment provider’s rules.

Cancellations

When a business sets a cancellation window, customers and shops must cancel before that cutoff. No-shows are handled by the business.

Deposits

Optional deposits are collected by an external payment provider. Dibs does not store card numbers. Refund of a deposit is initiated by the business according to their policy.

Contact

Questions: legal@dibs.app. See also Terms and Privacy Policy.